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Shipping Policy
CARRIERS & TIME FRAMES
www.BatteryGuy.com uses USPS, UPS and FedEx for shipments. Regular orders are shipped Fedex or UPS Ground with a time frame between 2 - 5 business days. Small packages are shipped Priority or First Class (with the United States Postal Service). The delivery takes between 2 and 5 business days.
SHIPPING TIMES
www.BatteryGuy.com ships your orders on the same day, if the purchase is submitted before 2P.M. EST and the item is in stock, unless specified otherwise . Orders placed after 2P.M. EST will be executed the next business day. We ship every day, excluding official Holidays and weekends.
I MADE AN ERROR AND NEED TO CHANGE MY ADDRESS
Call us as soon as possible to stop the order from shipping at (800) 572-1975. If the order is on its way, we will contact the shipping carrier and try to intercept the delivery. Please be advised, there is a $10 fee, charged by the transporter if the package has already left.
CAN I CANCEL AN ORDER THAT HAS ALREADY SHIPPED
(Only for orders shipped UPS)
If you decide to cancel your order with www.BatteryGuy.com and the package is on its way, you will have to contact us. We will notify the carrier company and will intercept the parcel. An additional fee of $12 will apply to every cancelled package, along with return shipping charges to our Warehouse. As per our company policy, we charge 20% restocking fee for all returned and refused orders.
ARE THERE ADDITIONAL CHARGES FOR ADDRESS CHANGES
(Only for orders shipped UPS)
If you have provided us with an insufficient address and your order has already been shipped, there is an additional charge for correcting the address while the package is still in transit. In case the order is returned back to us, due to inability of you to sign for it, you have to cover the cost for reshipping the package.
ADDITIOINAL SHIPPING SERVICES
(For orders shipped via USPS, FEDEX & UPS) After you have added the items you want to your shopping cart, you will be given the different shipping options we offer. The costs will vary according to the shipping service you choose and speed of the service.
- Next Day Air
- Next Day Air Early A.M.
- 2nd Day Air
- 3rd Day Select
- Priority
- First Class
WHERE DO WE SHIP
www.BatteryGuy.com ships anywhere within the United States.
Please note that all orders that are 150 lbs or more may be shipped out on a pallet. The shipping cost shown on the website is subject to change based on whether the ship to facility is accommodated to receive pallets. The requirements are as follows:
- To have either a loading dock, or a forklift present.
- Not to be limited access (all hospitals, schools, universities, colleges, military buildings or sites and all other government buildings are considered to be “limited access” by all freight carriers).
- The shipping facility must be easily accessible for an 18 wheel truck
- We do not accept appointments for the delivery.
- Other.
Once an order has been placed that we deem must go by pallet, we will contact you to inquire about the aforementioned requirements to determine if any additional fees need to be charged.
